This document defines the policy and procedure of refunds for purchases made of the PointData Products, whether it be via direct sell of Reports or via an API or subscription(service).
If there is a problem with the Products, PointData may provide a replacement or refund (Remedy), but this will depend on the problem.
What problems will PointData remedy:
- If the Product is deemed to be faulty.
A Product is faulty if:
- the service/report does not do what it is normally expected to do, for example, the Vendor Listing & Market Profile report is entirely blank, or
- the service/report is faulty, for example, the Vendor Listing & Market Profile report returns information that is not applicable to the requested property, such as Recent comparative sales are located in a different State of Australia, or
- the service/report is unacceptable in appearance, for example the Vendor Listing & Market Profile report returns a report that the data is not aligned and more than 50% of the information is missing.
- If the service/report does not match the sample;
- If the purchased report does not match the sample shown, and the item is so different that the consumer would not have purchased the product.
- If the service/report doesn’t match the description
- If the purchased report does not match Its description, and the item is so different that the consumer would not have purchased the product.
The consumer is not entitled to a refund when:
- they have not contacted PointData or the Distributor from where they purchased the product, within 2 hours of receiving the report.
- they changed their mind
- PointData can provide a remedy by issuing another report of the same requested address within 72 hours of the notification being made.
